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shopped out of state in the last 60 days.Both reports list Lone Star Card usage for households that: State office produces a Non-Border OSS Report and a Border OSS Report monthly. See A-740, Moves Out of Texas, and A-750, Temporary Visits Out of Texas.ī-353 Out-of-State Shopping (OSS) Reports Households receiving benefits in Texas who shop out of state consistently, without shopping in Texas, may no longer meet residency requirements. As a result, some households may continue to use benefits without reporting an out-of-state move. The Lone Star Help Desk assists the cardholder in finding an out-of-state retailer that accepts the Lone Star Card.Ĭardholders can use the Lone Star Card out of state. Call the Lone Star Help Desk at 1-800-777-7EBT (1-80) if your Lone Star Card does not work.In order to use SNAP benefits, try the card at stores that accept SNAP in other states.The cardholder can use the Lone Star Card to access benefits at retailers in other states. If the household reports a move or temporary absence from Texas, follow the policy in A-740 and A-750 to determine whether to consider the move temporary or permanent. See B-331, Cancelling Benefits in EBT Accounts. The Lone Star Help Desk will advise these cardholders to contact the local eligibility determination office. Note: If the cardholder cannot find a retailer that accepts the Lone Star Card and moved out of state on or after the first of the month but before accessing that month's TANF benefits, HHSC may mail a benefit conversion warrant (full month's benefit amount only) to the household's new address. The Lone Star Help Desk assists the cardholder in finding an out-of-state retailer that accepts the Lone Star Card. Verify and accept any fees before completing the cash withdrawal. Ask if the store charges a fee and the amount of the fee. In order to use cash benefits that were not accessible before the move, try the card at stores that accept EBT in other states.Note: If the individual reports that the individual does not have a Lone Star Card, advise the individual to contact the Lone Star Help Desk.

Withdraw any amount of benefits remaining in the cash account before leaving.The cardholder should be able to use the Lone Star Card to access benefits at retailers in other states. If the household reports a move or temporary absence from Texas, follow the policy in A-740, Moves Out of Texas, and A-750, Temporary Visits Out of Texas, to determine whether to consider the move temporary or permanent. If it does not work, advise the person to contact the help desk of the state that issued the card.

When local office staff receive inquiries, advise the cardholder to try the card at stores in Texas that accept SNAP benefits. People from other states may use their EBT cards to access SNAP benefits at retailers in Texas. Texans who leave the state can use the Lone Star Card to access SNAP benefits at retailers in other states.

When local office staff receive inquiries, advise the cardholder to try the card at stores that accept EBT cards in Texas. People from other states may use EBT cards to access TANF benefits at retailers in Texas. Texans who leave the state should be able to use the Lone Star Card to access TANF benefits at retailers in other states.